Customer Service
(909) 305-9955
Frequently Asked Questions
Why does O2B Me! charge sales tax on online orders?
We are required by law to charge sales or use tax in any state in which we have a physical presence. (We currently operate retail stores in California.) The actual tax rate applied to your purchase is based on the destination of the order. Currently, all orders shipped to destinations outside California are exempt from sales tax.
Ordering at our online store is easy! From the product page, simply select the size and quantity of the item you would like and click "Add to Shopping Bag". Once you are finished shopping, click on the Shopping Bag text at the top of the page and follow the instructions to checkout. If you would like additional assistance placing an order, please contact our customer service department at 909-476-1794 or email customer_service@o2bmekids.com. Our Customer Service hours are Monday through Friday, 11 a.m. to 6 p.m., Saturday 11 a.m. to 5 p.m. (PST).
How does real time inventory work?
Our inventory is managed in real time. Product availability is displayed on each product page. It is important to know that your shopping bag will not reserve the actual inventory on your order until the checkout process is complete. On occasion, items in your shopping bag can become "out of stock" before the checkout process is complete. If this occurs you will be sent back to the shopping bag, where the item will display an "Out of Stock" message. To proceed with your checkout, you will need to either select another size (if available), or to remove the product completely from your shopping bag. This commonly occurs on items, such as sale merchandise, with low inventory levels of only 1 or 2 units.
For your convenience, we accept all major credit cards (American Express, VISA, MasterCard, and Discover/Novus), as well as O2B Me! Gift Cards.
The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers. For instance, when credit card information is transmitted, we use the industry standard SSL (secure socket layer) encryption. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, O2B Me! cannot entirely ensure or warrant the security of any information you transmit to us.
How quickly will my order be processed?
All domestic orders received prior to 1:00 pm., Pacific Standard Time, Monday through Friday, are processed within 1 - 2 business days. Standard delivery takes 3 - 7 business days after order processing. Express delivery is available for an additional charge. Orders going to Alaska, Hawaii, PO Box/APO/FPO addresses and the U.S. Territories are shipped via U.S.P.S. Priority Mail. For shipment options and information regarding international shipping, click here .
Do you ship outside the United States?
The O2B Me! online store currently ships to several countries in Europe, Asia, North America and South America as well as to Military (APO/FPO) addresses and U.S. Territories (including Puerto Rico, the Virgin Islands, the Pacific Islands, Guam and American Samoa). Additionally, the site accepts all international billing addresses. For additional shipping information, click here .
How do I find what I'm looking for?
If you know the product(s) you're looking for, simply enter the description or the item number into the search box on the Product Search page. You can also browse items by product category. Click here to search for merchandise. You can also use the Site Map for an overview of our site or to quickly locate a particular section.
Please contact our customer service department at 909-476-1794 as soon as possible should you wish to cancel your order. Orders may be cancelled prior to shipment. Although we may take 1 to 2 business days to process your order, it is our objective to process and ship all orders by the next business day thus it may not be possible to cancel. In that case, you will need to follow our easy return process once you receive your items if do not wish to keep your order.